Frequently Asked Questions
Please read our FAQ before sending us a message.
We have free ground delivery to the US.
Some of our products are small enough to qualify for expedited shipping, That’s free too!
We accept all major credit cards online payments.
Depending where you live, it could be anywhere from 3 to 7 business days to reach you.
Yes. We have a secure socket layer and our credit card company processes your information. We never keep your financial data on our servers.
All orders are processed and sent to the shipping department. Any order that comes in before 8 am Pacific time will be processed that day.
Once complete, we will send you an email with your order number and if it is being shipped via USPS, UPS, or FedEx, we will have a tracking number on the email for you.
Yes. Please keep it for your records in there are any problems with your order. We want make sure you are absolutely happy with PrimeDecor and our products.