Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from PrimeDecor?

We have free ground delivery to the US.

Some of our products are small enough to qualify for expedited shipping, That’s free too!

Which payment methods are accepted?

We accept all major credit cards online payments.

How long will delivery take?

Depending where you live, it could be anywhere from 3 to 7 business days to reach you.

How secure is shopping at PrimeDecor? Is my data protected?

Yes. We have a secure socket layer and our credit card company processes your information. We never keep your financial data on our servers.

What exactly happens after ordering?

All orders are processed and sent to the shipping department. Any order that comes in before 8 am Pacific time will be processed that day.
Once complete, we will send you an email with your order number and if it is being shipped via USPS,  UPS, or FedEx, we will have a tracking number on the email for you.

Do I receive an invoice for my order?

Yes. Please keep it for your records in there are any problems with your order. We want make sure you are absolutely happy with PrimeDecor and our products.

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